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Steps To Get Dell XPS 15 9500 Support

This web page contains information about the Dell XPS 15 9500 laptop’s specifications, driver, manual, and configuration procedure. Also, some of the most commonly occurring Dell problems, along with quick steps to resolve them, are discussed. If you need our technical experts’ assistance, contact our Dell XPS 15 9500 support members.

Dell XPS 15 9500 Specs

Dimensions & Weight

  1. Front height – 7.70 mm (0.30 in.)
  2. Rear height – 18 mm (0.71 in.)
  3. Width – 344.40 mm (13.56 in.)
  4. Depth – 230.30 mm (9.07 in.)
  5. Weight – 2.05 kg (4.53 lb)

Processor

Option 1

  1. Processor type – 10th Generation Intel Core i5-10300H
  2. Processor Wattage – 45W
  3. Processor core count – 4
  4. Processor thread count – 8
  5. Processor speed – Up to 4.50 GHz
  6. Processor cache – 8MB
  7. Integrated Graphics – Intel UHD Graphics 630

Option 2

  1. Processor type – 10th Generation Intel Core i7-10750H
  2. Processor Wattage – 45W
  3. Processor core count – 6
  4. Processor thread count – 12
  5. Processor speed – Up to 5GHz
  6. Processor cache – 12 MB
  7. Integrated Graphics – Intel UHD Graphics 630

Option 3

  1. Processor type – 10th Generation Intel Core i7-10875H
  2. Processor Wattage – 45W
  3. Processor core count – 8
  4. Processor thread count – 16
  5. Processor speed – Up to 5.10 GHz
  6. Processor cache – 16 MB
  7. Integrated Graphics – Intel UHD Graphics 630

Option 4

  1. Processor type – 10th Generation Intel Core i9-10885H
  2. Processor Wattage – 45W
  3. Processor core count – 8
  4. Processor thread count – 16
  5. Processor speed – Up to 5.30 GHz
  6. Processor cache – 16 MB
  7. Integrated Graphics – Intel UHD Graphics 630

Chipset

  1. Intel WM 490
  2. DRAM bus width – 128 bit
  3. Flash EPROM – 32 MB

Operating System

  1. Windows 10 Home, 64-bit
  2. Windows 10 Pro, 64-bit

Memory

  1. Memory slot – Two-SODIMM slots
  2. Memory type – Dual-channel DDR4
  3. Memory speed – 2933 MHz

External ports

  1. USB ports – One USB 3.2 Gen 2 (Type-C) port with DisplayPort and Two USB 3.2 Gen 2 (Thunderbolt 3) ports
  2. Audio port – One headset (headphone and microphone combo) port
  3. Video port – One USB 3.2 Gen 2 (Type-C) port with DisplayPort and Two USB 3.2 Gen 2 (Thunderbolt 3) ports
  4. Media-card reader – One SD-card slot
  5. Docking port – Not supported
  6. Power-adapter port – DC-IN through one of the three USB Type-C ports
  7. Security – Security-cable slot (wedge-shaped

Dell XPS 15 9500 Configurations (Unboxing Setup)

  1. Take the power adapter (that is included with Dell XPS 15 9500) and connect its one end to the power source.
  2. Plug the adapter’s other end into the Thunderbolt 3 (USB Type-C) port.
  3. Press the Power button to turn on the laptop.
  4. Carry out the on-screen instructions to perform the Operating System setup and to get Dell XPS 15 9500 support.

Note: If you have installed the Windows OS, the following Dell applications are available.

  1. My Dell
  2. SupportAssist
  3. Dell Update
  4. Dell Digital Delivery

Dell XPS 15 9500 Driver Download

  1. Access the official Dell website.
  2. Navigate to the Drivers & Downloads section.
  3. Provide your laptop model and driver name in the Keyword field.
  4. Check if the detected OS is correct in the Operating System field.
  5. Set a category and format.
  6. You will see the list of drivers on the screen.
  7. Click the Download button beside your driver.

Dell XPS 15 9500 Service Manual

  1. Visit the official Dell website.
  2. Go to the Documentation section.
  3. Click the Manuals and Documents tab in the left panel.
  4. In the main panel, find XPS 15 9500 Service Manual or Dell XPS 15 9500 support and click the View PDF link.
  5. Once you click the Download icon, the service manual is saved on your laptop.

How To Check Batttery Health Status On Dell XPS 15 9500

  1. Turn on the Dell XPS 15 9500 laptop.
  2. Press the F2 key when you see the Dell logo on the screen.
  3. Click the Advanced tab.
  4. You will see the battery health status in the Battery Health field.

How To Troubleshoot Audio or Sound Playback Issues

Check for ports damage

  1. Make sure the audio ports are not damaged.
  2. If you notice any dust, clean the ports using a can of compressed air.

Restart the Dell XPS 15 9500 laptop

  1. Sometimes, rebooting your laptop will resolve the issue.

Check for the speaker connection

  1. Ensure that the speaker is connected correctly to the laptop.

Set a default playback device

  1. On the laptop, navigate to the notification area and right-click the Volume icon.
  2. Choose the Playback devices option.
  3. Select your playback device and click the Set Default option.
  4. Note: If the playback device is disabled, right-click the device and click Enable -> Set Default.
  5. To save the settings, select the OK option.
  6. Return to the laptop’s home screen.
  7. Click the Volume icon and set your volume preferences.

Run the Microsoft Sound troubleshooter (Windows 10)

  1. Open the Settings screen on the laptop.
  2. Click Update & Security -> Troubleshoot -> Playing Audio -> Run the troubleshooter.
  3. Carry out the on-screen prompts to finish the troubleshooting using Dell XPS 15 9500 support.

Re-install or update drivers

  1. Update the BIOS, chipset, and audio drivers.

Run a hardware diagnostic test

  1. Restart the laptop.
  2. As soon as the Dell logo appears on the screen, press the F12 key to view the One-time Boot menu.
  3. Select the Diagnostics option and press the Enter key.
  4. Perform the rest of the on-screen prompts to finish the diagnostics.

Install Windows update

  1. Launch Settings.
  2. Click Update & Security -> Windows Update -> Check for updates.
  3. Once done with installing the updates, restart the laptop.
  4. If none of the steps resolve the issue, perform the Windows system restore or get Dell XPS 15 9500 support.

Dell XPS 15 9500 Trackpad Issues

If the trackpad on Dell XPS 15 9500 isn’t working, you must contact the Dell technician to resolve this problem.

Dell XPS 15 9500 RAM Upgrade

Dell Memory Upgrades are used in the original Dell system. You can use this to get an upgradeable RAM. To do this, follow the steps.

  1. Get the Dell Memory Upgrade part from the store.
  2. Remove the Dell XPS 15 9500 laptop’s base cover.
  3. Take out the memory module from the memory-module slot.
  4. Place the new Dell Memory Upgrade part in the memory-module slot correctly.
  5. Close the base cover properly.

Dell XPS 15 9500 Heating Issues

  1. Turn off your laptop and then remove the battery from it.
  2. Make sure to disconnect any external devices.
  3. Clean the ports using a can of compressed air.
  4. Place the battery again and reconnect the external devices.
  5. Turn on the laptop.
  6. Update the system drivers using the Support Assist application or Dell XPS 15 9500 support.
  7. Open the Microsoft Store application.
  8. Search for the Dell Power Manager app, select it, and click the Get button.
  9. Select Launch -> Thermal Management -> Cool Thermal Setting.

Dell XPS 15 9500 Wifi Issues

Replace the wireless card

  1. Turn off your Dell XPS 15 9500 laptop.
  2. Remove the base cover.
  3. Unscrew the screw that is securing the wireless card brace using a screwdriver.
  4. Take out the wireless card brace.
  5. Disconnect the wireless card cables.
  6. Remove the wireless card from its slot.
  7. Insert a new wireless card into its slot.
  8. Attach the wireless card cables and then place the wireless card brace.
  9. Close the base cover and turn on the laptop.

Disable Power Saving

  1. On the laptop, navigate to Control Panel -> Hardware and Sound -> Power Options -> Edit Setting -> Advanced Power Settings -> Wireless Adapter Settings.
  2. Disable the Power Saving feature.

Killer network card

  1. Download the previous version of the Killer network card from the official Dell website.

Dell XPS 15 9500 Windows 10 Not Installed

  1. Backup all your data on the Dell XPS 15 9500 laptop.
  2. Instead of using the standard method to install the Windows 10 OS, try one of these methods:
  3. Perform a System restore
  4. Use the Windows Recovery Environment (WinRE)
  5. Use Recovery media
  6. Also, get Dell XPS 15 9500 support.

Dell XPS 15 9500 support


Dell XPS 15 9500 Firewall & Proxy Issue

Firewall blocking the internet

If your internet is blocked, it might be due to a firewall. Try to disable the firewall as per the following instructions. You can get this steps from the Dell XPS 15 9500 support.

  1. Open Control panel on the Dell XPS 15 9500 laptop.
  2. Select System and Security -> Windows Firewall -> Turn Windows Firewall on or off -> Turn off Windows Firewall to disable the Firewall feature.

Proxy server isn’t responding

  1. Launch the Control panel screen.
  2. Type Internet options in the Control Panel search box and select the same.
  3. Click the Connections tab followed by the LAN Settings button.
  4. Deselect the ‘Use a proxy server for your LAN‘ option if it is selected.
  5. Select OK to save the modified settings.

Dell xps 15 9500 Antivirus doesn’t install

  1. Your Dell laptop is pre-installed with the McAfee LiveSafe – Internet Security program. After you start the laptop for the first time, the pre-installed antivirus program will be activated automatically within 20 minutes.
  2. You can even install and activate the features. To do this, launch LiveSafe and click Navigation -> Features. Now, you will see the list of product features on the screen. Select one of these features, click Next, and continue with the instructions.
  3. If you do not see any product features or the antivirus program is not installed automatically, you have to contact the Dell technical support team to get Dell XPS 15 9500 support.