Gateway ne71b11u Laptop Setup and Troubleshoooting

Gateway Ne71b11u Laptop

Gateway ne71b11u Specs

Gateway laptop tech support comes in a satin black color. It provides an 8X DVD super multi double layer drive. It comes with a 1.3 MP WebCam which you can use to capture videos and pictures. It provides two USB 2.0 ports and a USB 2.0 ports. you can use them connect USB devices. It comes with an HDMI Port, and one Gigabit Ethernet Port for wired connectivity. It offers multi-touch gesture Touchpad.

  • AMD E-series with dual core.
  • Six cell lithium ion battery.
  • Windows 8
  • 500 GB storage.

Tech – Specifications


It comes with 4 GB DDR3 RAM with AMD Radeon HD 7310 graphics.


It comes with AMD E-series processor E1-1200 and AMD A68M Fusion Chipset.

battery icon

It has a six-cell lithium ion battery that offers up to four hours of battery life.

Lap display

It provides a 17.3 inch HD+Wide screen Ultra bright LED back lit display.

Configuration Support

Driver Support

The Gateway laptop tech support driver is an essential software that lets you get the best out of the various components in gateway laptop tech support. You can download the drivers for your Gateway Ne71b11u from this website. Before your download begins, you will be asked to choose Run, Open or Save. If you choose Run or Open, the installer file will be launched immediately after the download concludes. If you choose Save, the installer file will first save in your computer. You can access it and launch the Gateway laptop support drivers installer at your convenience.

Select Save, Your download will begin. You will be able to view the estimated time for your download to complete in the Downloads bar of the browser. The time required for the download to complete depends on the size of the file being downloaded and the speed of your internet connection. Once the download is over, you can launch the file from the Downloads bar of the browser or the Downloads folder of the computer. Run the installer and follow the on-screen instructions to complete your The Gateway laptop support drivers installation.


Manual Support

The Gateway laptop tech support user guide is a document that contains pertinent information from the manufacturer of your device. The Gateway laptop technical support user guide is intended as the first point of reference for accessing basic information about your device. The manual usually contains a well-organized table of contents to make it easy to access the information contained in it. It might also come with an index so that you can search for particular keywords and refer to the manual for instructions, advice, and tips pertaining to them.

The Gateway laptop technical support user manual employs clear unambiguous language to communicate with clarity instructions on unboxing, setting and completing the preliminary steps before using the device. It provides illustrated description of the various parts of the laptop and their functions. Usually, user guides also provide basic troubleshooting advice to help the customer in resolving any issues in the device. They might also list cautionary notes, safety tips and recommendation on operating the laptop. You can download the Gateway laptop technical support user manual for your download from this website.

gateway ne71b11u laptop Top issues

how to factory reset gateway laptop

If you wish to factory reset your Gateway Laptop ne71b11u using Windows 7, you can utilize the Recovery manager or a Windows installation disc. Doing a factory reset will delete all data on the hard drive. Backup important data. Make sure that your laptop is plugged to a wall outlet. It has to receive power throughout the process. If you lose power in the middle, it can create issues. Reboot your Gateway Laptop ne71b11u and press Alt + F10 as soon as the gateway logo is displayed. Choose Restore Operating System to Factory Defaults. Once the restoration process has concluded, you can create an account and utilize your Gateway Laptop ne71b11u as if it has been switched on for the first time. You will be asked to create a Windows account and assign your personal settings. For Windows 10, you can access the Factory Reset option by opening Settings selecting Update and Security and Resetting this PC and select Get Start and Choose Restore Factory Settings.


Downgrade to windows 7

You can downgrade to Windows 7, in case you upgraded the Gateway Laptop ne71b11u from Windows. To do this Open Settings, select Update and Security and choose Recovery. You must be able to view an option that reads “Go back to Windows 7. Choose “Get Started” to downgrade your system to Windows 7 and follow the on-screen instruction to complete the process.

gateway wont turn on

Attempt to switch on the Gateway Laptop ne71b11u with the charger adapter off the laptop. In case the Laptop turns on, attach the charger to the laptop. With the charger and the battery both fixed to the Laptop, attempt to power up the laptop. In case the computer powers up, power off the computer and detach the battery. With the charger fixed in the laptop, switch on the laptop one more time. If the laptop powers up with the charger attached (without battery), the cause for the issue is most likely battery issue. You might need to buy a new battery. In case your laptop does not switch on after removing the battery, then the fault lies with the adapter and you might need to replace it. If your Gateway laptop is booting normally (the led indicators are flashing), but there is no video on the display, then you can connect the laptop to an external monitor. If the external display work, then the problem is with the laptop’s display.

Windows password recovery

You can reset the Administrator Password of Windows 10/8.7/7 operating system without utilizing any software. Power up the computer, when you can view the Starting Windows screen, force shut down the laptop. Next, switch on your laptop and you will be prompted to choose startup repair or start normally. Choose Startup Repair. You will be informed that Startup Repair cannot repair your laptop. Choose View Problems. Navigate down to the detail report, choose the link to learn for Microsoft’s offline privacy statement. A notepad will come up, open the File menu and then choose Open Now. Locate the Sticky keys application Sethc.exe and Cmd.exe and have them renamed. Exit all dialog boxes and select Finish so that the laptop restart. On the Windows login screen, press the shift key constantly and the command prompt window will appear. Type Command “net user” to replace the username and password with the combination you require. Exit the command prompt, you must be able to log in to Windows using your new password.

Reset windows password

If you use Microsoft account, to login to your Windows 10 laptop, you can either reset the password from the Reset your Password page or by selecting the forgot my password option from the sign-in screen. If you choose to reset the password online, go to the Reset your password page. Select the reason for resetting your password, then choose Next. Provide the Microsoft account email address which you are attempting to recover. If there is no security info on the account Microsoft, you will receive a one-time code to the alternate mobile number or email address that you had provided. After entering the code, you will be able to create a new password. To reset the password from Windows 10 PC, choose the account to reset, choose I forgot my password beneath the password text box. From the Recover your account screen, enter the characters shown in the box and choose Next. On the verify screen, Choose the text or email medium to receive the security code. Provide the code you received, and choose Next. On the Reset your password screen, provide a new password, and then choose Next. Choose Next once more to return to the sign-in screen.

gateway laptop black screen

If you recently updated your Windows 8.1 on your Gateway laptop, this might cause the computer to boot to a black screen. To rectify this, you need to enter safemode with Networking and uninstall your video driver and download the correct driver. After booting into safe mode, open the Device manager. Spot the display adapter, then right-click on the AMD or Intel VGA and choose Uninstall. Check the option that reads “Delete the driver software from this device, and choose the OK button to approve. Right-click your computer name and choose Scan for hardware changes. From the manufacturer’s website download the correct driver and install it.


gateway cmos battery replacement

Note down any custom BIOS configurations you may have set, such as CPU multiplier and RAM. Detach the AC adapter from the Gateway Laptop ne71b11u. Locate the CMOS battery on the motherboard. Apply light pressure to the retaining and clip, and take the installed battery out with care. If required, examine the battery with a multimeter to check if the battery is the root of the problem. Insert the replacement battery in place of the old one, ensure that the orientation is identical to the original battery. Replug the power plug and any other cables you previously attached. Reattach the access panels to the laptop. Once the system boots, you will need to reset the values in your system BIOS.

gateway hard drive removal

Ensure that the laptop‘s power cord is unplugged. And remove the battery. After this press the power button for a couple of seconds to remove any electricity, this is a safety practice. After removing all power sources, Place the laptop upside down, find the hard drive area. Detach the screws from the hard drive cover. Keep the screws in a safe place to put them back in their place. Take the hard drive out of the laptop. Do this unhurriedly at a slow pace so as not to damage the drive. Take the drive out of the enclosure by unscrewing it. Keep the screws safe as you will need them when you put the (replacement) hard drive back into the laptop.

 Upgrade to windows 10

If you are facing issues with your upgrade to Windows, ensure that your gateway laptop has enough space for the upgrade. Make sure that Windows is updated. Make sure that third-party drivers are updated. Make sure that the drivers have gateway laptop support. Detach any additional hardware connected to your Gateway laptop. Examine Device Manager for errors and uninstall third-party security software and repair hard-drive errors. Perform a clean restart into windows and restore and repair system files.


 Gateway laptop not Booting

  1. Your Gateway ne71b11u boots into Windows and functions for a while and after that it shuts down by itself without any reason or providing a warning. If this issue repeats itself, even after your restart then this might be a heat-related issue.
  2. To resolve heat issues in your laptop, listen to the cooling fan and ensure that it is functional. This might be also because of a faulty module. You might want to take out and reinstall the module in its slot. Attempt installing the module into the other slot and check if the system boots.
  3. In case you have two modules, you might want to remove one and check if the system boots. If it does, the detached module is the faulty one. Replace the module.
  4. If the modules work on one particular slot only, then the other slot is faulty, you will have to replace the motherboard or utilize only one memory. You can also run a memory diagnostics from windows to identify the faulty module.

Unable to connect to Wifi or setting up a new wifi connection

Make sure that Airplane mode is off. Switch on any physical Wi-fi switch on the laptop. You can also run the network troubleshooter to resolve any issues in connecting to your WiFi network. If this does not resolve the issue, restart your Wi-Fi router in order to resolve the issue.


Network Connection Issues

Ensure that the basic requirements for a network connection is established. If the network troubleshooter and try running network command. If your network adapter is out of date, it can cause connection problems. Try updating automatically from device manager or manually by downloading and installing it from the manufacturer’s website to resolve the issue.

Installing and uninstalling Software programs

There are three way to install programs on your Gateway Ne71b11uf. One is to install it from a CD or DVD. The second is to install it from the Internet and the third is to install from the Microsoft Store. Make sure to install only programs from a trustworthy publisher and website.

Majority of antivirus programs similar to Windows defender will scan the program for viruses during the download process. Run the installer file/CD to install the program. To uninstall a program, open Settings, choose Apps, choose the program, and then choose Uninstall. Some apps that are built into the Windows operating system and cannot be uninstalled.