How to Recall an Email in Outlook

Microsoft outlook is the first desktop email client that provides the feature to Recall an Email in Outlook. This feature makes it possible to retrieve emails that have been sent to a wrong recipient or to retrieve mistaken emails from the mailbox of the recipient who has not opened the mail yet. This feature can only be used when both the sender and recipient have an Office 365 or Microsoft Exchange email account. The recalled emails can be edited and resent to the recipient.

recall an email in outlook

The steps that follow are the instructions on how to Recall an Email in Outlook.

  •   Open your email account and click on the Sent Items option on the left of the Outlook window. You can see the list of messages that you have sent. Select the message that you want to recall.
  •   Open the message. Click on the Message tab, select the action tab and scroll down to select the Recall This Message option.
  •   For Office 2007, open your email account and click on the Sent items option available on the navigation pane.
  •   After opening the message you want to recall or replace, click on the Actions group on the Message tab, right click the Other Actions option and click on the Recall this Message option.
  •   Under the Recall this Message option, you can see two recalling options: Delete unread copies of this message and Delete unread copies and replace with a new message.  Click on the option as per your choice and click OK.
  •   If you have opted for a replacement message, compose the message and click the Send option.
  •   The recipient’s settings determine the success or failure to Recall an Email in Outlook. If the recipient has enabled Automatically process requests and responses to meeting requests and polls checkbox and the original message has not been read by the recipient, the recipient is informed that the sender has deleted the message from their inbox.
  •   If the Automatically process requests and responses to meeting requests and polls checkbox is not enabled by the recipient and the recipient opens the recalled message first, the recipient is informed that the sender has deleted the message from their mailbox. Otherwise, if the recipient opens the original message first, the recall fails and both the recalled/replaced message and the original message are available in the recipient’s inbox.
  •   If the recipient has moved the original message to some other folder, the recall fails and both the original and recalled/replaced messages are available to the user.
  •   If you have sent an email to a public folder, the recall succeeds only if the original message has not been read by any of the recipients in the public folder. If the recipient reads the message and marks it as read, the recall fails and if the recipient marks the original message as Unread even after reading it, the recall succeeds. So it is the action of the recipient that solely determines the success or failure to Recall an Email in Outlook Account.