HP Envy 17 J027cl Setup and Configuration

HP Envy 17 j027cl

HP Envy 17 j027cl Specs

The HP Envy 17 j027cl is an ultra high-speed laptop with easy navigation features. High performance and speed can be experienced with the latest Intel processor. Work in darker environments using the Backlit keyboard. Enable the sleep mode and charge the devices with the HP USB Boost. Use the HP TrueVision HD Webcam to capture all the necessities with vibrant clarity even in low light. Secure your confidential data from bruises with the help of HP ProtectSmart. Use a single password to login to your favourite websites using the HP SimplePass feature. The Specifications are:

  • Intel Core i7-4710 MQ Processor
  • Lithium-ion Batter
  • Windows 8.1 Operating System
  • 1TB HDD

Tech – Specifications

Ram

Utilize the 12GB RAM to make the system work quick and easy

intel-processor

Use the 4th generation Intel Core i7-4710 MQ processor provides 2.5 GHz to 3.5GHz processor speed.

battery-icon

The Lithium battery works continuously for 4 hours and 30 minutes.

Display icon

17.3 inch Diagonal HD with Brightview WLED backlit touchscreen display with dimensions 1600*900

Driver Configuration Support

The HP Envy 17 j027cl comes with the Windows 8.1 operating system. You can update the operating system to Windows 10 if necessary . Prior to updating, examine whether the system is compatible with the OS. In case you require any details related to the drivers, call our customer support team.

Driver

HP Envy 17 j027cl Laptop Top issues

Touch screen responds inaccurately

When the mouse pointer does not move in pace with the tip of the finger, cleaning the touchscreen is necessary. If there is no response from the touchscreen, do a hard reset for your system. Even after the hard resetting, the touchscreen does not function properly, calibrate the screen. Do a touchscreen diagnostic test in HP Hardware Diagnostics to detect the problem. Fix it by calling our customer support team.

HP-envy-Keyboard-And-TouchPad-Or-ClickPad-Troubles

Keyboard and TouchPad or ClickPad Troubleshooting

Updating the drivers for the system is necessary to clear the Keyboard and Touchpad not working issue. Take a glance to know whether there are any updates for the drivers. If any, download and install it. In case there are no updates available, turn off the touchpad for a while and then turn it on again. If all these above solutions do not work, hard reset the touchpad. Hard resetting can help to fix the issue. If the issue continues, call our technical team to solve it.

Touchscreen Compatibility with Pen and Stylus

Prior to using Pen and Stylus, check whether you are using an active stylus or a passive stylus. An Active stylus acts as a digitizer to communicate with the touchscreen. It functions similar to that of a mouse. A Passive stylus operates similarly to that of your finger on the screen. Battery usage is not required for this stylus. Operate on any touchscreen device with the passive stylus. Non branded HP active stylus does not work any HP computer while non-branded passive stylus works on most HP systems.

  1. You can view a blank screen even after the system is turned on. You may experience the issue after updating your Operating system to Windows 10. The system remains in this condition for 5 minutes or up to 20 minutes. Solving this issue can be done using a forced reset or hard reset. Unplug all peripheral devices from the system . Turn on the laptop and connect one device at a time. In case the system contains a removable battery, press the Power button to turn off the system. Unplug all external devices and AC adapter from the system. Take out the battery from its compartment. After a while,connect all the devices again and then turn it on. Connect an external monitor to the display screen to examine if the issue is with the graphics driver. Corrupted graphics driver can also be a cause of this issue.In case the issue is with the graphics driver, install it immediately. If there are any updates for the BIOS, install it without fail. While the BIOS is upgraded, the previous version is stored on the hard drive. The emergency BIOS recover feature is designed to function when there is a BIOS failure. In case the issue persists, call our technical team to fix the issue with remote assistance.

  2. While working on the system, the system stops responding to the open tabs or hangs up. To solve the issue, unplug all devices from the system. In case there is any CD inserted in the disc drive, remove it, press the ALT and F4 key to close all the running applications in the system. In case the Windows become s active, the issue is with the application that is been used. Press the CTRL + S key at a time to save your work and then reboot the system. Upgrade the application if available. Uninstall the application to avoid the issue. Press the CTRL+SHIFT+ESC keys simultaneously to access the Task Manager. View the list of applications on the screen. Keep a note of the not responding application. Click on it and select the End task option. After closing all applications, examine if the Windows active. If yes, then issue is with the software. Outdated drivers of the application make the screen unresponsive. Update the driver with the help of the Windows update software. In case there is no update available, uninstall and reinstall the application again. In case the issue persists, update the BIOS. If updates are available, download and install it based on on-screen prompts.

  3. Do a habitual maintenance to increase the system performance. Ensure that there is at least 15% free space on the hard drive. Try to update the BIOS and graphics driver. To update the graphics driver, move to the Device Manager option in Windows. Select the Display adapters option in the list of devices. Choose the Update driver option by right-clicking the graphics device. Update the driver software automatically. Make use of the instructions to install the updated driver. In case the corrupted Windows system file is an issue. Make use of the System File Checker to scan the corrupted file in the system. Replace the file from the cached version on the system. After replacing it, reboot the system and examine the performance. Uninstall the unused applications from the hard drive. To remove it, move to the Start icon. Select the Settings option. On the Settings screen, select the Apps icon. View the list of apps in the system. Choose the app you wish to uninstall, click Uninstall. Follow the on-screen commands for the app removal. Transfer the files to another hard drive. This increases the system performance. For further details, call at our toll-free number.

  4. Utilize the recovery USB drive in case there is an issue while starting the system. The drive has Windows system recovery tool which helps to restore the operating system from a serious issue. To create a recovery USB drive, insert a USB drive to the system.On the search tab, type create a recovery drive. Click the Create a recovery drive option from the list of available results. Select the back up system files to the recovery drive option in case you wish to copy the recovery partition to the USB drive. Select the Next option. It determines the space required to create the recovery drive. Choose the USB drive you wish to use and then select the Next option. Choose the Create option. Click the Finish option when the drive is ready to use. Make use of the recovery USB drive in Windows 10 system. To perform it, switch off the system. Install the USB drive on the system and then turn it on.Press the F11 key until the system loads System Recovery. Make use of this recovery drive to do a system recovery and retain the system to its original state. To get further details, call at our toll-free number.

Laptop Starts But Screen Remains Blank

Locks Up Or Freezes Guided Troubleshooter

 Computer Is Slow

Creating And Using A Microsoft Recovery USB Drive

You can view a blank screen even after the system is turned on. You may experience the issue after updating your Operating system to Windows 10. The system remains in this condition for 5 minutes or up to 20 minutes. Solving this issue can be done using a forced reset or hard reset. Unplug all peripheral devices from the system . Turn on the laptop and connect one device at a time. In case the system contains a removable battery, press the Power button to turn off the system. Unplug all external devices and AC adapter from the system. Take out the battery from its compartment. After a while,connect all the devices again and then turn it on. Connect an external monitor to the display screen to examine if the issue is with the graphics driver. Corrupted graphics driver can also be a cause of this issue.In case the issue is with the graphics driver, install it immediately. If there are any updates for the BIOS, install it without fail. While the BIOS is upgraded, the previous version is stored on the hard drive. The emergency BIOS recover feature is designed to function when there is a BIOS failure. In case the issue persists, call our technical team to fix the issue with remote assistance.

While working on the system, the system stops responding to the open tabs or hangs up. To solve the issue, unplug all devices from the system. In case there is any CD inserted in the disc drive, remove it, press the ALT and F4 key to close all the running applications in the system. In case the Windows become s active, the issue is with the application that is been used. Press the CTRL + S key at a time to save your work and then reboot the system. Upgrade the application if available. Uninstall the application to avoid the issue. Press the CTRL+SHIFT+ESC keys simultaneously to access the Task Manager. View the list of applications on the screen. Keep a note of the not responding application. Click on it and select the End task option. After closing all applications, examine if the Windows active. If yes, then issue is with the software. Outdated drivers of the application make the screen unresponsive. Update the driver with the help of the Windows update software. In case there is no update available, uninstall and reinstall the application again. In case the issue persists, update the BIOS. If updates are available, download and install it based on on-screen prompts.

Do a habitual maintenance to increase the system performance. Ensure that there is at least 15% free space on the hard drive. Try to update the BIOS and graphics driver. To update the graphics driver, move to the Device Manager option in Windows. Select the Display adapters option in the list of devices. Choose the Update driver option by right-clicking the graphics device. Update the driver software automatically. Make use of the instructions to install the updated driver. In case the corrupted Windows system file is an issue. Make use of the System File Checker to scan the corrupted file in the system. Replace the file from the cached version on the system. After replacing it, reboot the system and examine the performance. Uninstall the unused applications from the hard drive. To remove it, move to the Start icon. Select the Settings option. On the Settings screen, select the Apps icon. View the list of apps in the system. Choose the app you wish to uninstall, click Uninstall. Follow the on-screen commands for the app removal. Transfer the files to another hard drive. This increases the system performance. For further details, call at our toll-free number.

Utilize the recovery USB drive in case there is an issue while starting the system. The drive has Windows system recovery tool which helps to restore the operating system from a serious issue. To create a recovery USB drive, insert a USB drive to the system.On the search tab, type create a recovery drive. Click the Create a recovery drive option from the list of available results. Select the back up system files to the recovery drive option in case you wish to copy the recovery partition to the USB drive. Select the Next option. It determines the space required to create the recovery drive. Choose the USB drive you wish to use and then select the Next option. Choose the Create option. Click the Finish option when the drive is ready to use. Make use of the recovery USB drive in Windows 10 system. To perform it, switch off the system. Install the USB drive on the system and then turn it on.Press the F11 key until the system loads System Recovery. Make use of this recovery drive to do a system recovery and retain the system to its original state. To get further details, call at our toll-free number.

  Testing for Hardware Failures

  • Step 1 :For an HP Envy 17 M7 system, examine whether all hardware components are in working condition. In case you suspect an issue with them , perform a hardware test using the HP Diagnostic Software. If the component passes the test, it is in proper working condition. If the component fails in the test, note down the error code to solve the issue.
  • Step 2 :Perform the Fast Test using the HP PC Hardware Diagnostic Windows app. This test takes about 4 minutes. It examines each and every component and displays the result on the screen. In case you are not satisfied with the result, perform the extensive test. It follows the similar procedure as Fast Test but the time period is more than 2 hours.
  • Note : While installing the software, make sure that latest version of the software is installed for better performance.

Testing and Calibrating the Battery (Windows)

  • Step 1 :There may be a variation in the battery capacity over a time period. Due to this variation, charge level indicator in Windows system does not display 100% charged. In such cases, testing and calibrating the battery should be done with the help of the HP PC Hardware Diagnostics software. It is one of the most preferred methods.
  • Step 2 :Download and install the software. After installing it, open the software. In the main menu, select Component Tests.Click Power under the Component Test. Click Battery Check-> Run Once. Wait for the result to display. If the component passes the test, calibrate the battery. Else, you need to replace it with a new one.
  • Note : Calibrating the battery is to charge and then discharge the battery. Do the Component test and then recharge the battery.

Other related laptop models

HP Envy 15.6″ Display problem

Prior to using the HP Envy 17 J027cl system, ensure that the touchscreen is set to its default resolution. Unset resolutions can lead to blurry or fuzzy images. To avoid the smudges and scratches, it is necessary to clean the LCD and touch screen frequently. Displaying error messages for video driver can also be the reason for the display issue. Upgrade the display for the HP Envy 17 J027cl system with the help of the device manager. Making changes in the orientation of the display is done when the screen is rotated.

windows touch

How to fix 15.6″Envy touchscreen going dark/blank after login

When the system encounters the touchscreen going dark issue, check whether there are any defects in the display power cable. Unplug the power cable and then connect it back. Check for any damages in the video cable or video connectors. Try to connect the display to an external monitor via an HDMI. Updating the BIOS can also clear the issue. Call our technical support team in case the issue is not resolved.

HP ENVY TS 15.6″ Touch Screen malfunction

When you are working on the system, the touchscreen does not respond at all ,then perform a hard reset on the HP Envy 17 M7 laptop. Ensure that the driver for the touchscreen is updated properly. Outdated driver can also be the reason. Move to the Device Manager-> Human Interface Devices-> HID Compliant touchscreen. Enable the option by right-clicking on it. Use the Device Manager to update the touch screen driver.

Graphics Not work after windows 10 Update

When you update your system to Windows 10, it is necessary to update the graphics driver too. This is the main reason for the issue.Updating the driver can be done using the Device Manager. Move to the Device Manager under the Control Panel. On the Device Manager Screen, select Display Adapters-> Graphics driver. Right-click on it to choose the Automatic Update option. Using this option, you can automatically download and install it in case the updates are available.

Graphics image

 Understanding and Using Windows 10

  1. When your system is pre-installed with Windows 8.1, you can upgrade it to Windows 10 if the system is compatible with it.
  2. Use the Windows Update software to install the latest updates automatically
  3. Windows 10 operating system comes with various latest features such as Cortana, Groove Maps, Music.
  4. When your system has a touchscreen display, it is easy to navigate to left and right by swiping to right and left edge of the screen.
  5. In case you have any doubts regarding the Windows 10 operating system, call our technical support team.

 Windows 10 Product Activation

  1. In most laptops, Windows 10 is pre-installed. Activating the Windows 10 is necessary to prevent software piracy.
  2. Activation is done automatically when the system is connected to the Internet. Make sure that there is no drop in the connection.
  3. In case you need to update a different version of Windows 10, then the activation should be done manually.
  4. To do the activation manually, it is necessary to type the Activation key provided in the System Properties menu.
  5. In case you have any queries regarding the Windows 10 activation, call our technical support team.

 HP 17 J027cl Laptop Might Be Infected by a Virus or Malware

  1. Virus-infected system can encounter slow performance in the system. You will not be able to connect any peripheral devices to the system. Unnecessary pop-ups get displayed in the system. Outdated antivirus can also be the reason for the issue.
  2. When your system is virus infected, it may face many issues such as loss of data, currently used files gets corrupted, auto-uninstallation of the software, display of unnecessary icons or files in the desktop.
  3. To overcome the issue, you need to update the installed antivirus in the system. In case antivirus is not installed, install a licensed antivirus in your system. Make necessary changes in the settings prior to using it.
  4. If your system is not compatible with the Internet connection, start the system in the safe mode. Activate the Boot Logging option and deactivate the Automatic Restore option in case of system failure occurs. Prior to updating the firewall software, clear the cache memory.Once the virus is removed from the system, do regular scanning in the system.

No Power or No Boot Troubleshooting

The system does not respond when you press the power button, it is a no power or no boot issue. This happens when there is a loose power cable connected to the system. Connect the cable properly to check whether the issue is solved. You can try a hard reset to the system. This is also one of the solutions to fix the issue. In case the issue persists, call our technical team to fix it.

No Power Or No Boot Troubleshooting

No Sound on HP 17 J027cl Laptop

When you do not hear any noises from the system, there is an audio issue . To test the speakers, connect an external speaker to the device. If it works properly, then the issue is with your speaker. Replace it with a new one. In case it does not function, then the issue is with the system. Reset the BIOS in the system. Use the HP PC Hardware Diagnostic software to recognize the issue. To fix it, contact our technical team at our toll-free number.

Performing an HP System Recovery

  1. HP System Recovery is keeping a backup files for all the data stored in the system. There are three types of System Recovery available for your system. The first one is System Recovery option. It formats the system drive, installs and then reinstalls the hardware drivers and software.
  2. The other one is Factory reset which removes the entire data and reinstalls the drivers and software. The last one is Minimized Image recovery which uninstalls and then reinstalls the original operating system. Based on the user’s requirement,