HP Spectre X2 12 C012DX Laptop Setup

About HP Spectre x2-12-C012DX

The HP Spectre X2-12-C012DX is a convertible 2-in-1 dynamic laptop. The kickstand is cleverly placed in the middle, to offer flexible rotations. The keyboard is designed in a perfect manner and can be detached easily from the display. The device is embedded with the ‘Iris Plus 640’ graphics card that allows you to play casual games. The HP Spectre X2 12-c012dx Setup also possesses the multi-touch screen technology.

  • 12.3” with WLED backlit.
  • 41.58Wh
  • Windows 10 Home
  • 8GB DDR3 SDRAM

HP Spectre X2 12-c012dx Specs

HP Spectre X2 12-c012dx Ram

The laptop is installed with 8GB DDR3 SDRAM that offers seamless work.

HP Spectre X2 12-c012dx Processor

Intel Core i7 Dual-Core processor with 2.4GHz processor speed.

Battery for HP Spectre X2 12-c012dx Setup

The 6 Cell 41.58Wh battery allows you to work non-stop for 8 hours.

HP Spectre X2 12-c012dx Setup Display

You can experience good quality videos with the 12.3” display.

Driver Configuration Support

The HP Spectre X2 12-c012dx setup comes pre-installed with Windows 10 Home Operating system. Generic driver files are packed along with the Operating system. When a device is connected with the laptop for the first time, the driver package is automatically installed. If the computer fails to install drivers, you can manually download driver files from this website. Click the ‘Driver’ button below. The site redirects you to the download page. Make sure that the driver software is compatible with your Operating system. Download and run the file. Follow instructions onscreen to complete the installation.

Driver Download

Top HP Spectre x2-12-C012DX Laptop Issues

HP Spectre X2 12-c012dx Setup Touch Issue

HP Spectre Touch Screen Malfunction

Verify the touchscreen – Open the search box. Type ‘Device Manager’ and press enter. Locate and expand the Human Interface Device heading. Choose the HID-compliant touch screen. Right-click the option. Select ‘Enable’ from the drop-down menu. If it is already enabled, follow the next step. Re-install – Repeat steps mentioned above. Select ‘Uninstall’ from the drop-down menu. Confirm the uninstall option. Restart the HP Spectre X2 12-c012dx setup laptop. Wait till the OS automatically re-installs touchscreen drivers. Update – Update driver files with Windows 10 update. Type ‘update’ in the search box. Select ‘Windows Update’ option from the list. The system displays a list of available updates. Click the ‘Install now’ button. Let the system to proceed with the update. Restart the device and check whether the issue is resolved.

Flickering Screen Issue in HP Spectre X2-12-C012DX

Press ‘Ctrl + Shift + Esc’ keys simultaneously to open the Task Manager. If there is no flickering in the Task Manager, then, it is definitely an application that causes the problem. Find the application. Either uninstall the application or update drivers for that application. If screen flickers, when the Task Manger is opened, the problem is with the display driver software. To resolve the issue, update the driver software. You can download driver files from this website.

  1. Issues with keyboard : beep sound occurs while typing; buttons do not respond; no response in the screen despite the typing. Solution : Perform a hard reset – Disconnect the power supply. Power off the HP Spectre X2 12-c012dx setup. Unplug the device from the docking station. Disconnect all peripheral devices connected with the laptop. Reestablish the power connection. Press and hold the power button for few seconds. Do not connect any external devices. Proceed with the normal start of Windows. Check whether the issue is resolved. If not, follow the next method. Uninstall/Reinstall – Click the Start menu. Open the Device Manager. Locate ‘Keyboards’ menu in the list. Expand the menu. Right-click and uninstall all devices under the keyboard category. Restart the device. Windows will automatically reinstall keyboard drivers. If the above mentioned methods fail to resolve the issue, take the laptop for a hardware service to an authorized service center. Problems in touchpad/clickpad : scrolling fails to respond; pointer does not move accurately; issues with the sensitivity. Resolve scrolling issues – Open the Control Panel home. Locate the ‘Mouse’ or ‘Keyboard & Mouse’ sub-menu and expand it. Choose the scrolling option. Make sure that the option is enabled. If it is disabled, click the check-box to enable. Go to the scroll settings. You can customize settings as per your requirements. Refer to the laptop’s user manual to check whether the touchpad supports multi-touch. If yes, click the ‘activate multi-touch’ option and exit the screen.

  2. Symptoms : Windows stops responding to input commands; display is constant; mouse pointer moves randomly. Troubleshoot the lockup issue – Disconnect all peripheral devices from the laptop. Press the Alt & F4 button simultaneously. If any running application gets terminated, restart the laptop. The issue will be resolved. If not, proceed further. Open the Task Manger by pressing ‘Ctrl+Shift+Esc’ keys together. Review the list of applications. Select an application that is failing to respond. Click the ‘End Task’ button. Repeat the step till all unresponsive applications are terminated. Update – update device drivers frequently to prevent the lockup problem. To update device drivers, click the Start button. Open the device manager. Choose a device to update. Right-click the device and select update from the drop-down menu. Pick the primary option-’Search automatically for updated driver software’. The driver software is automatically updated. You can also download and update driver files from this website. Examine air vents, USB ports and speaker systems. Blow compressed air to get rid of dust and debris in those areas. If you have an antivirus installed, open that program. Perform with the scanning process to detect and resolve the error. If you do not own an antivrus software, review the ‘Computer might be infected by a virus or malware’ topic in this website, to proceed with the installation and using of an antivirus software.

  3. To resolve this HP Spectre X2 12-c012dx setup issue, follow the methods below. Method 1(Uninstall idle applications) – There are multiple applications that come pre-installed with some applications. Make sure that you do not use them for any reason. Uninstall those apps. Open the Control Panel. Expand the ‘Program’ tab. Select ‘Uninstall a program’ option. Choose the application you want to remove. Right-click and select uninstall from the drop-down menu.
    Method 2(Delete unnecessary files) – Go to Windows folder under ‘My Computer/This PC’. Open the folder named Temp. Review files inside the folder. Delete all files and refresh the screen.
    Method 3(Disable background applications) – Some applications are programmed to start automatically on the system startup. These applications run on the background, making the system to respond slow. To overcome this, click the start menu. Type ‘Run’ and press enter. Then, type ‘msconfig’ and press enter. Locate the startup tab at the top of the screen. Expand the tab and you will find the list of applications that opens on Windows start. Remove applications that you do not want to open on startup.
    Method 4(Perform Disk defragment) – Open ‘This PC’. Choose a hard-drive you want to defragment. Right-click the drive and open properties from the drop-down menu. Under the ‘Tools’ tab select the ‘Defragment’ option. Pursue with instructions onscreen to complete the defragment process.
    Method 5(Other things to try) – Disk clean-up; remove dust and debris; do not open multiple tabs.

  4. A recovery drive is used to : resolve issues with the Operating system; recover lost settings; recover or rest the password. Creating a USB recovery drive – Open the search tab. Enter ‘recovery drive’ and press the enter button. If the system prompts you to enter a password, fill in with the login or administrator password. The utility tool opens. Select ‘Backup system files to the recovery drive’ option and click the next button. Insert a USB flash drive into the USB slot of the laptop. Click the ‘Create’ button. Wait until the system completes the copy operation. Once the process gets completed, tap the finish button. The recovery drive is now created. Using the USB drive – We recommend you to backup all the data before commencing the recovery process. Restart the laptop. Connect the recovery drive(USB drive) with the HP Spectre X2 12-c012dx setup. Press the boot function key repeatedly until the System Recovery is loaded. Select your preferred language. A list of troubleshooting options is displayed. You can choose the desired option from the list. Few of the troubleshooting steps are listed below : Reset the laptop – Click the troubleshoot option. Choose ‘Reset your PC’ and tap next. Select the Operating system version. Click ‘Remove my files’ to begin the process. Follow directions onscreen to finish the reset. System Restore – Click the troubleshoot option. Open ‘Advanced options’ on the upcoming screen. Select the System Restore menu and proceed with instructions onscreen. Refer to our user manual for further steps involved in using a recovery drive.

Keyboard And Touchpad Or Clickpad

Locksup Or Freezes Guided Troubleshooter

Computer Is Slow

Creating And Using A Microsoft Recovery USB Driver

Issues with keyboard : beep sound occurs while typing; buttons do not respond; no response in the screen despite the typing. Solution : Perform a hard reset – Disconnect the power supply. Power off the laptop. Unplug the device from the docking station. Disconnect all peripheral devices connected with the laptop. Reestablish the power connection. Press and hold the power button for few seconds. Do not connect any external devices. Proceed with the normal start of Windows. Check whether the issue is resolved. If not, follow the next method. Uninstall/Reinstall – Click the Start menu. Open the Device Manager. Locate ‘Keyboards’ menu in the list. Expand the menu. Right-click and uninstall all devices under the keyboard category. Restart the device. Windows will automatically reinstall keyboard drivers. If the above mentioned methods fail to resolve the issue, take the laptop for a hardware service to an authorized service center. Problems in touchpad/clickpad : scrolling fails to respond; pointer does not move accurately; issues with the sensitivity. Resolve scrolling issues – Open the Control Panel home. Locate the ‘Mouse’ or ‘Keyboard & Mouse’ sub-menu and expand it. Choose the scrolling option. Make sure that the option is enabled. If it is disabled, click the check-box to enable. Go to the scroll settings. You can customize settings as per your requirements. Refer to the laptop’s user manual to check whether the touchpad supports multi-touch. If yes, click the ‘activate multi-touch’ option and exit the screen.

Symptoms : Windows stops responding to input commands; display is constant; mouse pointer moves randomly. Troubleshoot the lockup issue – Disconnect all peripheral devices from the laptop. Press the Alt & F4 button simultaneously. If any running application gets terminated, restart the laptop. The issue will be resolved. If not, proceed further. Open the Task Manger by pressing ‘Ctrl+Shift+Esc’ keys together. Review the list of applications. Select an application that is failing to respond. Click the ‘End Task’ button. Repeat the step till all unresponsive applications are terminated. Update – update device drivers frequently to prevent the lockup problem. To update device drivers, click the Start button. Open the device manager. Choose a device to update. Right-click the device and select update from the drop-down menu. Pick the primary option-’Search automatically for updated driver software’. The driver software is automatically updated. You can also download and update driver files from this website. Examine air vents, USB ports and speaker systems. Blow compressed air to get rid of dust and debris in those areas. If you have an antivirus installed, open that program. Perform with the scanning process to detect and resolve the error. If you do not own an antivrus software, review the ‘Computer might be infected by a virus or malware’ topic in this website, to proceed with the installation and using of an antivirus software.

To resolve this issue, follow the methods below. Method 1(Uninstall idle applications) – There are multiple applications that come pre-installed with some applications. Make sure that you do not use them for any reason. Uninstall those apps. Open the Control Panel. Expand the ‘Program’ tab. Select ‘Uninstall a program’ option. Choose the application you want to remove. Right-click and select uninstall from the drop-down menu. Method 2(Delete unnecessary files) – Go to Windows folder under ‘My Computer/This PC’. Open the folder named Temp. Review files inside the folder. Delete all files and refresh the screen. Method 3(Disable background applications) – Some applications are programmed to start automatically on the system startup. These applications run on the background, making the system to respond slow. To overcome this, click the start menu. Type ‘Run’ and press enter. Then, type ‘msconfig’ and press enter. Locate the startup tab at the top of the screen. Expand the tab and you will find the list of applications that opens on Windows start. Remove applications that you do not want to open on startup. Method 4(Perform Disk defragment) – Open ‘This PC’. Choose a hard-drive you want to defragment. Right-click the drive and open properties from the drop-down menu. Under the ‘Tools’ tab select the ‘Defragment’ option. Pursue with instructions onscreen to complete the defragment process. Method 5(Other things to try) – Disk clean-up; remove dust and debris; do not open multiple tabs.

A recovery drive is used to : resolve issues with the Operating system; recover lost settings; recover or rest the password. Creating a USB recovery drive – Open the search tab. Enter ‘recovery drive’ and press the enter button. If the system prompts you to enter a password, fill in with the login or administrator password. The utility tool opens. Select ‘Backup system files to the recovery drive’ option and click the next button. Insert a USB flash drive into the USB slot of the laptop. Click the ‘Create’ button. Wait until the system completes the copy operation. Once the process gets completed, tap the finish button. The recovery drive is now created. Using the USB drive – We recommend you to backup all the data before commencing the recovery process. Restart the laptop. Connect the recovery drive(USB drive) with the laptop. Press the boot function key repeatedly until the System Recovery is loaded. Select your preferred language. A list of troubleshooting options is displayed. You can choose the desired option from the list. Few of the troubleshooting steps are listed below : Reset the laptop – Click the troubleshoot option. Choose ‘Reset your PC’ and tap next. Select the Operating system version. Click ‘Remove my files’ to begin the process. Follow directions onscreen to finish the reset. System Restore – Click the troubleshoot option. Open ‘Advanced options’ on the upcoming screen. Select the System Restore menu and proceed with instructions onscreen. Refer to our user manual for further steps involved in using a recovery drive.

Other related laptop models

Solved: Computer Starts but Screen Remains Blank

The black screen occurs due to two reasons – problem with graphics driver; issue in the LCD display back light. Resolve the issue – Connect an external monitor or display with the laptop. Refer to the user manual for steps involved in connecting the HP Spectre X2 12-c012dx setup with an external monitor. Restart the laptop. If the screen does not display on the external monitor, then the graphics driver must have some conflicts with the LCD display. To resolve this issue, download and update the graphics card with the latest version. You can download graphics driver files from this website. If the screen does not display on both the device, then, the problem is with the startup.

HP Spectre X2 12-c012dx Laptop Hardware Testing

Testing & Calibrating the Battery(Windows)

Plug the power cable to the laptop’s port. Plug the other end to a working power supply. Power on the connection. Charge the device till the battery is 100% charged. Check the battery status by clicking the battery icon on the screen. Disconnect the power supply. Restart the laptop. Open the HP PC Hardware Diagnostics UEFI by rapidly pressing the F2 function key. From the main menu, click the ‘Component Tests’ option. Select ‘Hard drive’ from the list displayed. Tap ‘Extensive Test’ and click Run to begin the test. Wait till the test gets complete. The battery will be drained once the test is terminated. Reestablish the power connection. Recharge the battery and run the battery test.

Testing for Hardware Failures

Connect the laptop with an uninterrupted power supply using the power cable. Switch on the HP Spectre X2 12-c012dx Setup. Charge the device till the battery is 100% charged. Check the battery status by clicking the battery icon on the screen. Disconnect the power supply. Restart the laptop. Open the HP PC Hardware Diagnostics UEFI by pressing the F2 key repeatedly. From the main menu, click the ‘Component Tests’ option. Select ‘Hard drive’ from the list. Tap ‘Extensive Test’ and click Run to begin the test. Wait till the test gets complete. The battery will be drained once the test is terminated. Reestablish the power supply. Recharge the battery and run battery test.

Windows 10 Product Activation

Once you install Windows on a laptop, the system prompts you to enter a valid product activation key. This is to certify that the product has been downloaded/bought from a licensed provider. The activation key is distributed through various modes, depending on the medium of purchase. When you buy Windows from an authorized retailer, you will receive a confirmation mail after the purchase. The activation key will be included within the package. Once you enter the activation key, a digital license will be given to your product.

Windows 10 Activation Guide

 Computer Might Be Infected by a Virus or Malware (Windows 10, 8)

  1. Symptoms of a virus-affected laptop : longer booting time; applications stop responding frequently; system error messages occurs often; unusual icons show up in the desktop; slow loading of web pages while browsing; too many pop-up windows; default HP Spectre X2 12-c012dx setup system settings change automatically; email messages are auto-sent without your knowledge; data loss; unauthorized hard disk access.
  2. Solutions – Activate the Firewall. Go to the Control Panel home. Locate and enter into the ‘System and Security’ tab. Open the ‘Security & Maintenance’ sub-menu from the list. Select the primary tagline ‘Review recent messages and resolve problems’. If there are no issues developed, then security settings are up-to-date. Else, if a warning is displayed, click the ‘Turn on’ button to activate the firewall.
  3. Antivirus software – Check if the laptop is pre-installed with the Windows Defender or any other antivirus program. Type ‘Windows Defender’ in the search tab. You will be directed to the PC status homepage. Make sure that the ‘Real-time protection’ is active. If the system prompts you to update, click the ‘Update’ button. After updating, select the ‘Scan now option at the right panel of the screen. The Defender will automatically rectify the error.
  4. Steps to prevent malware attack : install/update update antivirus programs; do not download non-market applications; follow solutions from a trusted provider; frequently update the driver software. When the laptop is infected by a virus, analyze the problem, choose the best solution, resolve the problem. Refer to our user manual for an elaborate explanation about the product.

 Installing the Latest Version of Windows 10

Take a note about the properties of your presently installed Operating system. Proceed further if your OS version is Windows 8.1 and below. Open the search tab. Type ‘Windows Update’ in the tab. The system will redirect you to a new screen. Click the ‘Check for updates’ option at the bottom of the screen. Windows displays a list of available updates. Choose the desired download file and click download. Once the download gets completed, restart the laptop. The update will be configured after the restart.

 Understanding and Using Windows 10

Windows 10 is the latest edition of Windows Operating system. This OS is available in many different versions. You can refer to our instruction manual for the detailed description of the respective Operating system. Unlike other editions, Windows 10 possess various special features. One of them is listed below : Cortana – a personal assistant included with HP Spectre X2 12-c012dx Setup Windows 10 package. You can search the web, customize settings, perform synchronization and much more.

HP Spectre X2 12-c012dx Setup Windows 10 Guide