Microsoft Surface studio Laptop Configuration Guide

microsoft surface studio

Microsoft Surface Studio Specs

Transform your desktop to a studio. With this laptop, visualize ideas as you paint, edit and design. It offers professional-grade power and performance. The laptop features Zero Gravity Hinge that moves the display weightlessly from an upright angle, down into Studio Mode with one hand. The laptop is designed in such a way that it sits perfectly on your well thought out desk, with clean lines and a small footprint.

  • 8 GB RAM memory
  • 6th Generation Intel Core i5
  • 28”PixelSense Display
  • Surface Dial

Tech – Specifications


The laptop has a good RAM memory to store all data.


The quad-core processor performs various operations smoothly.

battery icon

With Surface Dial and Surface Pen, unlock your creativity.

Lap display

It has a large thin display with a resolution of 4500 x 3000.

Configuration Support

Driver Support

The OS of the laptop uses a driver software to communicate with the hardware device. Without the driver software, the devices you connect to the laptop do not work properly. Download updated drivers frequently so that the laptop has the latest security updates, fixes and functionality available. Updating the drivers help to protect the laptop from crashes. It also helps the hardware and devices to function properly. Update the drivers when you reinstall the OS using either CD, DVD or when network issues or other issues occur. Check if your laptop came with a disc. It may contain software to install the driver. Before using the disc, make sure it supports your current version of Windows.

If you do not have the disc, download the driver software from this website. Go to the Downloads section, type the model of your laptop and search for the driver. Click the download button next to the driver. Once the driver downloads, double-click the .exe driver file on your Windows PC. Follow the on-screen prompts to complete the installation process. If you have any queries to download the driver, reach our support team on the Toll-free number.


Manual Support

If you do not have the disc, download the driver software from this website. Go to the Downloads section, type the model of your laptop and search for the driver. Click the download button next to the driver. Once the driver downloads, double-click the .exe driver file on your Windows PC. Follow the on-screen prompts to complete the installation process. If you have any queries to download the driver, reach our support team on the Toll-free number.

If you do not have the manual, download it from this website. It is available at free of cost. The manual includes information on how the laptop can help you to be more productive with its features. After downloading the manual, search for the required topic to accomplish the task. We have provided the common issues that occur on your Microsoft Surface Studio Laptop below. If you are unable to fix any issue, reach our experts on the Toll-free number to resolve it immediately.

Microsoft surface studio laptop Top issues


Restore or reset Surface

Restoring from a system restore point takes the laptop back to the restore point. These points are generated when you install a new app or Windows update. Right-click Start, select Control Panel –> Recovery –> Open System Restore –> Next.

Surface won’t turn on or wake from sleep

Press the power button and wait for a minute or two to check if it works. If the battery is completely drained, charge the laptop for 10 minutes before turning it on again. Press the Win+Ctrl+Shift+B keys to wake the laptop. Force shutdown Surface and try to restart it. Press the power button for 30 seconds.

After installing all your updates, install the Surface app on your laptop. Go to the Start screen and click Microsoft Store to open Microsoft Store. In the search box, type Surface and in the search results, select your Surface laptop. Click the Install option.

Other related laptop models

How to find your wireless network password

  1. To find the password on your Windows 10 PC, go to Start and select Settings –> Network & Internet.
  2. After choosing the network you want to connect to, select the Connect option. Type view network connections in the search bar.
  3. In the search results, select View Network Connections. Press and hold the network name and select Status –> Wireless Properties –> Security tab.
  4. The password for the wireless network appears in the Network security key field.

Connect Surface to a TV, monitor, or projector

  1. Determine the video port type on your TV, monitor or projector. The ports may either be HDMI, DisplayPort or VGA.
  2. Connect one end of the cable to the port on the external screen and the other end to your Surface or docking station.
  3. To connect to a wireless display on your Surface, swipe in from the right edge of the screen or select Action center Notification icon in the taskbar.
  4. Click Connect and select the name of the wireless display in the list of results.

Switching from Windows 10 S to Pro

To upgrade to Windows 10 Pro or Enterprise using an Existing Product Key. Click the About option and Change product key or upgrade your edition of Windows. Select the Yes option if User Account Control displays. Enter the product key for the Operating System you are upgrading and wait while it gets verified. Check if all open applications are closed, work is saved and start the upgrade. The to upgrade may vary. Close the upgrade complete verification screen and start using the new edition of Windows on your laptop. If you have any upgrade errors, do not hesitate to reach our technical support team on the Toll-free number.


What to do if Surface is running slower

The first step is to check the Power Mode setting in use. Check if your Surface is too hot. If hot, move it to a cooler spot, wait for five minutes and check if it runs faster. To restart your Surface, go to Start and select Power –> Restart. To identify the hardware-related problems on your Surface, run the Windows Memory Diagnostic tool to determine if your Surface memory is working properly. Run the Error Checking tool to check the errors on your hard drive.

Boot Surface from a USB device

Before you begin, set up a USB device as a bootable drive. Insert a USB drive to a PC. Open a Command Prompt, type diskpart and click Enter. Enter select disk X –> clean and press Enter. To create a new primary partition on the drive, enter create part pri and press Enter. Once the drive is set up as a bootable drive with an appropriate OS, set up your Surface to boot from this drive.

Windows doesn’t start on Surface

Press the power button to turn on your Surface. If your Surface turns on, charge the battery until it has at least a 40 percent charge and install the latest Surface and Windows updates. If the issue persists, press the Windows key + Ctrl+ Shift + B.

Troubleshoot Microsoft Surface Pen

If your pen does not connect to your Surface, press and hold the top button on the pen until the LED light blinks. On your laptop, select Start –> Settings –> Devices –> Bluetooth & other devices. Check if Bluetooth is on and select Add Bluetooth or other device –> Bluetooth and choose Surface Pen.

Troubleshoot Microsoft Surface Pen

Troubleshoot blue screen errors

  1. In the search box on the taskbar, type Windows Update, select Windows Update and click Check for updates. Update the drivers if it prompts you to do so. Download and install the latest drivers through Windows Update on your laptop.
  2. Windows Defender periodically scans your laptop for the potential problems. To check the results of the most recent scan, type Windows Defender on the search bar and select Windows Defender Security Center –> Device performance & health.
  3. If there are problems with your laptop’s update history or drivers, it displays here. Windows Defender Offline scans your laptop for malware. Remove the recently installed or unnecessary software and check if that resolves the problem.
  4. Select Start –> Settings –> System –> Apps & features. Change Sort by name to Sort by install date. Unplug unnecessary external hardware. In System Settings, find the Turn on fast startup setting. If the setting is turned off, select the checkbox. If it is on, clear the checkbox.
  5. Start your laptop in safe mode. Press Windows logo key + I. If the issue continues, click Start –> Settings –> Update & security –> Recovery–> Restart now. Click Troubleshoot –> Advanced options –> Startup Settings –> Restart and select 4 or F4 to start your PC in Safe Mode.

Surface touchscreen: Problems with touch

Use a lint-free cloth to clean the screen. To restart your Surface, press the Windows logo key, press the Tab key to select Power –> Restart. Install the latest updates for your laptop. If your Surface does not restart automatically, restart it manually. Keep checking for updates until you see Your device is up to date. If the issue persists, force a shutdown. To disable and enable the touchscreen, type device manager in the search box, click Device Manager. Select the arrow to the left of HID, click Disable and select Enable.

Trouble connecting Surface to a 2nd screen?

Check if the TV, monitor or projector is connected to a working electrical outlet and turned on. Download and install the latest updates for Windows. and your Surface will fix the issue. If you are unable to see the video output from your Surface, check the video input settings on the second screen. If the issue persists, remove and reinsert the video adapter. Check if the video cables are plugged in correctly and that the video connections are secure. To duplicate or extend your display onto your second screen, press Windows key + P.

Fix network connection issues in Windows 10

Temporarily disconnect the power cable from the router and the modem and after few seconds, connect the modem and router back into the power source. Switch on your laptop and try to connect again. Use Network troubleshooter to recognize and fix the common connection issues.

Why can’t I get connected?

Uninstall the drivers and let Windows 10 install the latest drivers. Change channel width for the network adapter and disable IPv6 on your PC and router. Check if the adapter and router are using the same security type. Manually add the connection. If the issue persists, change the wireless network mode.