Samsung Galaxy Book 12 Setup and Troubleshooting Guide

galaxy book 12 configure

Galaxy Book 12 Specifications

The Samsung Galaxy Book includes features such as a good screen, excellent performance and long battery life. It comes with a keyboard cover and stylus. The keyboard’s physical design is elegant. It has a perfect adjustable kickstand and slim magnetic keyboard cover. The device supports Windows 10 that includes features such as Edge Web browser. With your Samsung Galaxy Book 12 Setup stylus, edit photos, create detailed illustrations or send handwritten notes to family and friends.

  • A 12-inch screen with 2160×1440
  • Intel Core i5(7th Generation) Processor
  • RAM has a 4GB memory
  • 11 hours long-lasting battery

Tech – Specifications

laptop ram

The RAM provides has good memory storage that helps to handle tasks efficiently.

intel processor

It helps to provides good performance, fast access to the Web and e-mail and more.

laptop battery

The battery lasts long that you need not worry if there is a power cut. The charge can stay up to 11 hours.

best laptop display

With high pixel density and stunning detail, the screen is ideal for web browsing, studying, reading and more.

Galaxy Book 12 Configuration Support

Driver Support

To complete the tasks on your Galaxy book with great ease, you need to install the correct drivers. The driver forms the source of communication between your laptop and hardware. If you do not have the driver, download it from our website at free of cost. Check if you know the model number of your Samsung Galaxy Book 12 Setup. Search for the model number in the manual or at the rear side of your device. You can also go to the Home screen, select Apps, click Settings and select About device. Click Status and scroll to view your device’s Serial number.

To download the driver from our website, go to the Download section and search for the driver. Check if it is the apt driver for your device. Follow the prompts on the screen to install the driver properly. Once the download process completes, access the driver from the downloads folder of your device. The driver file format for Windows and Mac vary where .exe is the file format for Windows and for Mac, it is .dmg.


Manual Support

With the manual, learn about the device hardware, assembly procedures and how to start using your new device. If you are using the device for the first time, the manual will be of great use. You can attach the keyboard at your comfort for at least three different angles, from straight up to a 45-degree angle to laying it almost flat. You can find out even more about how the device works by checking out the user manual. It includes instructions on how the S Pen interacts with the device for controlling the user interface and writing on the screen. If you are interested in the device and want to have a clear vision of how it works, then you can download the manual here for Samsung Galaxy Book 12 Setup process.

Samsung Galaxy Book 12 Laptop Top Issues

galaxy book 12 hard reset

Soft Reset Galaxy Book 12

Perform a soft reset when issues like frequent resetting/rebooting, device crashing, freezing or keypad does not respond occur. This is similar to restarting a desktop computer and is one of the primary steps in troubleshooting a device. This reset does not affect data on the device unless the battery is very low. Press and hold the Power button, click Restart and select OK. If the device is unresponsive/frozen, press and hold the Power button for nearly 10 seconds or until the device power cycles.

Hard Reset Galaxy Book 12

To hard reset your Samsung Galaxy tablet from the menu, go to Settings and then Backup and reset. Select the Factory Data Reset option and confirm device reset. Now, wait till the procedure completes. To perform a hard reset from the recovery menu, first, power off your Samsung Galaxy Book 12 Setup tablet. Now, press the power and volume up buttons and hold them until the Galaxy logo displays on the screen. To navigate the recovery menu, use the volume button and the power button to select. Select the Wipe data/factory reset option. Click Yes to delete all data on the next screen. Make sure you select reboot once the process completes.

Other related laptop models

Samsung Galaxy Book 12 Keyboard Not Working

Hold your keyboard upside down and give it a good shake. This is to remove crumbs from working lunches or your last snack break that may get stuck under the keys. Reboot your device. If this does not fix the problem, check if you installed a third-party software. If the issue still exists, run a virus scan. If this also fails, find a USB desktop keyboard and plug it in. Check the power connections for your device to check if it resolves the issue. If your device is still under warranty, replace your keyboard. In case of any clarifications, do not hesitate to reach our technical support team to get guidance for Samsung Galaxy Book 12 Setup.

keyboard not working

Samsung Galaxy Book 12 Won’t Turn ON

If the Samsung galaxy book does not turn on, remove the battery. Press and hold the Power button for 20-30 seconds. Replace the battery and plug it into a power source and make sure you allow it to fully charge before turning it on. If this does not fix the issue, test the charger cord to see if it is good. Try connecting the cord to another device or try other devices cord on your device. If this does not fix the issue, check the battery to determine if you need to replace it or not. Do not open the device if your battery is under warranty. But if it is under warranty, try to contact the manufacturer first.

Galaxy Book Not 12 Connecting to Wifi

From the home screen, tap the All Apps icon. Now, scroll to and click Settings. From the Connections tab, slide the Wi-Fi switch to ON. Check if the wireless network password is correct. If the wireless network password is incorrect or changes, you cannot connect your Samsung Galaxy Book 12 Setup to the Wi-Fi network. Remove and reconnect to the network to ensure that the password is correct. From the home screen, click Apps –> Settings. From the Connections tab, click Wi-Fi and select the desired network. Click Forget network and select the network you want to connect to. Type the correct password, click Connect and perform a soft reset.

Samsung Galaxy Book 12 Recovery

Use Samsung Recovery to restore your Galaxy Book to factory default settings or to a previously backed up point. Ensure that you back up your data before performing a factory reset. Prior to resetting the Samsung Galaxy Book 12 Setup, back up any important data to an external storage device. Go to Start, click Samsung and select Samsung Recovery. Select Factory Image –> Recover –> Recover again –> OK and follow the on-screen instructions.

galaxy book 12 recovery

Factory Reset Samsung Book 12

  1. Prior to performing a factory data reset, back up all important data stored on the device. Go to the Home screen and click the All apps icon that is located in the lower-left corner. Scroll down to the apps and select the Samsung folder drop-down arrow.
  2. Now, click Samsung Recovery. If you receive a prompt Do you want to allow this app to make changes to your device?, select the Yes option. To proceed further, review the Samsung Recovery License Agreement and click the Agree option.
  3. From the Backup management section, ensure that you click Factory image. Click Recover –> Recover again –> OK. To Samsung Galaxy Book 12 Setup the device after the reset process completes, first, check if the SIM card is inserted and then turn on the Galaxy book.
  4. Review the Terms and Conditions and click Next to accept. Choose your desired network. If prompted, enter the password and click Next. Click Express settings. Use the touchscreen or mouse to select the options that appear on the screen.

Galaxy Book 12 Display Screen is Frozen

If your Samsung Galaxy Book freezes or hangs, close apps or turn off the device and turn it on again. But if your device is frozen and unresponsive, press and hold the Volume button and Power simultaneously for more than 7 seconds to restart it. If you still find your device freezes or is unresponsive, restart the device again by using the preceding steps or use any of the solutions given below for Samsung Galaxy Book 12 Setup process.

Regularly back up your data to a safe location, such as Samsung Cloud, Google Account or a PC. This is to restore it if the data is corrupted or lost. Perform a factory data reset of your Galaxy Book. Prior to performing the factory data reset, make backup copies of all important data stored in the device. Boot up the device in Safe mode to check if the downloaded apps cause problems to the device or not. Make sure you look for software updates for your device.

galaxy book 12 display freezes